Privacy Policy

1. Information We Collect

Information you provide directly

• Name, email address and phone number, when you submit our contact form, book a consultation, or communicate with our team.
• Company name, job title and project details, when you share information about your business needs.
• Any additional information you choose to share in emails, calls or meetings with us.

Information collected automatically

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, referring website and general location (city/country level).
• Cookies and similar tracking technologies, as described in Section 5.

Information from third parties

If you interact with us through a third-party platform (e.g. LinkedIn, a scheduling tool), we may receive limited information from that platform as permitted by their terms.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the consultations, proposals or services you request.
• Communicate with you about your project or ongoing engagement with us.
• Improve our website, services, and marketing based on aggregate usage patterns.
• Send you updates about our services, only if you've opted in to receive them.
• Maintain the security and proper functioning of our website.
• Comply with applicable legal, regulatory, or contractual obligations.

We do not sell your personal information to third parties, and we do not use your information for purposes unrelated to those listed above without your consent.

3. How We Share Your Information

We share personal information only in the following circumstances:

• Service providers: With vendors who support our operations including hosting providers, email and communication tools, customer relationship management (CRM) systems, and analytics platforms — bound by confidentiality and data protection obligations.
• Legal requirements: When required to comply with applicable law, regulation, legal process or a valid governmental request.
• Business transfers: In connection with a merger, acquisition, financing or sale of company assets, where personal information may be transferred as part of that transaction.
• With your consent: In any other circumstance, only with your explicit consent.

We do not share your personal information with third parties for their own independent marketing purposes.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes and enforce our agreements.

As a general practice:

• Contact form and consultation inquiries are retained for up to 24 months from your last interaction with us, unless you request earlier deletion.
• Information related to an active client engagement is retained for the duration of that engagement and for a reasonable period afterward, in line with applicable legal and contractual requirements.
• Where information is no longer needed, we securely delete or anonymise it.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to support the following categories:

• Essential cookies — required for the website to function correctly (e.g. security, load balancing).
• Analytics cookies — help us understand how visitors use our site, so we can improve it.
• Marketing cookies — used to measure the effectiveness of our marketing and, where applicable, personalise content.

You can manage or disable cookies through your browser settings at any time. Where required by law, we display a cookie consent banner allowing you to accept or reject non-essential cookies before they are set. Disabling certain cookies may affect how parts of our website function.

6. Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you.
• Right to correction — request that we correct inaccurate or incomplete information.
• Right to deletion — request that we delete your personal information, subject to certain legal exceptions.
• Right to restrict or object — request that we limit how we use your information, or object to certain processing.
• Right to data portability — request your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on consent, withdraw that consent at any time without affecting prior processing.

If you are located in the European Economic Area or United Kingdom, these rights are provided under the General Data Protection Regulation (GDPR) and UK GDPR. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information (we do not sell personal information). If you are located in India, these rights are provided under the Digital Personal Data Protection Act (DPDPA), 2023.

To exercise any of these rights, contact us at info@electroailab.com. We will respond within the timeframe required by applicable law.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews of our systems.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Electro AI Lab operates internationally, and your information may be transferred to, stored, and processed in a country other than the one in which you reside, including countries that may have different data protection laws than your home country.

Where we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws, such as standard contractual clauses where required.

9. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to Electro AI Lab's website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically. Material changes will be communicated through reasonable means, such as a notice on our website.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) setting that signals a preference not to be tracked across websites. There is currently no universal industry standard for how websites should respond to DNT signals, and our website does not currently respond differently based on DNT signals. You can still manage tracking through your cookie preferences and browser settings, as described in Section 5.

13. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant regulatory authorities without undue delay, and in line with the timeframes required under applicable law (for example, within 72 hours of becoming aware of a breach under GDPR, where applicable). Notifications will include what happened, what information was affected, and the steps we're taking in response.

14. AI Services & Automated Processing

Some of our services involve artificial intelligence and machine learning tools — including those used on our own website (such as chat-based support) and those we build or deploy as part of client engagements. Where AI tools process personal information on our behalf or as part of a service we provide, we take reasonable steps to ensure that data is handled securely and is not used to train third-party AI models without appropriate safeguards or client consent.

If a decision that significantly affects you is made using automated or AI-based processing, you have the right to request human review of that decision, where applicable under law.

15. Confidentiality of Client Projects

In the course of providing our services, we may have access to confidential business information, source code, data and materials belonging to our clients. We treat all such information as strictly confidential, and it is used only for the purpose of delivering the agreed engagement.

Client project information is not disclosed to third parties, referenced in case studies, or used for marketing purposes without the client's prior written consent. Our team members are bound by confidentiality obligations covering all client work.

16. Intellectual Property Notice

All content on this website — including text, graphics, logos, design elements and software — is the property of Electro AI Lab or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written permission.

For client engagements, ownership and licensing of intellectual property created during a project (such as source code, designs, or documentation) is governed by the terms of the specific service agreement between Electro AI Lab and the client, not by this Privacy Policy.